Frequently Asked Questions

What size am I?


Ruby Love carries sizes to fit women from tweens and teens to plus-size, and men sizes small to XXL. Underwear should fit comfortably snug for maximum leak-proof performance. True to size for best fit as long as you are comfortable. It features a 4-way body conforming fit. Sizes are stated in inches. The size chart is listed on each product page in the information section. The product must fit snug for proper use. All of our products have a 4-way body conform fit for comfort and perfect fit.




What is Ruby Love?


• Ruby Love is a patent-pending technology and specially designed liner for underwear, swimwear, activewear and loungewear that provide leak-proof protection for women, girls and men. It features a dri-tech mesh that prevent side, front, and back spills and hold pads securely in place. • Ruby Love protects women and girls against leaks and stains caused by their periods and incontinence. • Ruby Love protects men against leaks, stains and odors caused by incontinence. • Ruby Love helps prevent leaks and stains before they happen, with a built-in absorbent liner and a properly angled gusset to help collect flow immediately.




How does Ruby Love technology work?


Ruby Love features smart, intuitive design. The built-in absorbent gusset is perfectly angled to collect your flow immediately, ensuring stain-free comfort. It can be worn alone, or with your cup, tampon or an additional pad depending on your flow and maintenance of your leakage. If wearing a sanitary pad, pads are locked in and securely held in place in the dri-tech mesh gusset, as well, the dri-tech design helps prevent side, front, or back leaks.




I can't use tampons or my daughter cannot use tampons. Will Ruby Love protect me?


Absolutely - we understand. Our products do not require the use of a tampon.




What is the absorbency level?


All of the products include our built-in absorbent liner, it is not necessary to wear additional protection. It can also be paired with our double-sided pad, a sanitary pad, tampons or cups depending on your flow and maintenance of your leakage. All of our products have a proprietary woven blend of absorbent cotton. It is equivalent to about 2.5-3 tampons depending on your flow and maintenance. But, there is no such exact amount because blood/urine flow varies for everyone. Our period underwear absorbs 2.5 tampons Our period swimwear absorbs 3 tampons Our double-sided pad absorbs 6 tampons when paired with our period products *These are estimates and depend on your flow




Should I wear my Ruby Love with a double-sided pad, sanitary pad, tampon, a menstrual cup or nothing?


Every flow is different. The absorbent liner is built-in every product. Many people wear it without and some wear it with additional protection to help prevent leaks and stains. You can only determine what works best for you and your body. All Ruby Love products include our built-in absorbent liner, it is not necessary to wear additional protection. It can also be paired with our double-sided pad, a sanitary pad, tampons or cups depending on your flow and maintenance of your leakage. Our Ruby Love Double-sided Pads are reusable, all-natural and machine washable.




What size pad can I wear with my Ruby Love?


If you need to add an additional pad, Ruby Love underwear, swim, sleep pants, leggings and bodysuits are can be worn with standard-sized regular or super absorbency sized pads.




How do I use my Ruby Love?


1. Before your first wear, give your Ruby Love style a quick stretch. 2. If using a pad, remove the adhesive release paper and press pad firmly into the Ruby Love gusset, like you would in your normal underwear. If using a pad or our double-sided pad, pull the dri-tech mesh around the edges of the pad. Smooth with your hand until pad is flat. 3. Pull Ruby Love style up snugly to your body. 4. For proper protection, rotate your double-sided pad, change your pad, tampon or menstrual cup with regular frequency. 5. The dri-tech mesh helps prevent side, front, or back leaks. 6. The product will angle under the body to help collect flow immediately.




Can I use a pad with wings with my Ruby Love? What do I do with the wings?


Yes. Ruby Love works with pads with wings, too. Though it has an already built-in absorbent liner, additional pads can be added for more protection. Follow the above directions 1. Remove the adhesive release paper and keep wings folded under, as if you weren’t going to use them or smooth them along the inside of the dri-tech mesh gusset. Press pad firmly into the Ruby Love gusset, and pull the dri-tech mesh around the edges of the pad. Smooth with your hand until the pad is flat. Follow Steps 3 and 4.




How do I wash my Ruby Love product?


All Ruby Love products are designed to be machine washed and dried. Machine wash cold with like colors. Tumble dry on low heat. Do not use fabric softener.




How does Ruby Love compare to other period panties and incontinence products?


• It has more leakproof features and options for stains and leaks. • It is properly angled to collect your flow immediately onset. • It helps prevent back, side, or front leakage. • Ruby Love isn’t just a period panty. It’s designed to catch all of life’s pesky leaks. • It doesn’t contain plastics, polyurethane laminate (PUL), PFAs, nano-silvers, or other materials that cause odors. • It’s machine washable and dryable. • It’s affordable.




I need Ruby Love! How fast can you ship my order?


We process and ship in-stock products Monday through Friday. Orders placed after 12 pm EST or on a non-business day are considered next business day. Please see our shipping options at checkout and below. Standard Shipping and Handling Cost: $7.95 Estimated Delivery Time: 10-13 Business Days Expedited Shipping and Handling Cost: $23.93 Estimated Delivery Time: 3-4 Business Days Express Shipping and Handling Cost: $45.63 Estimated Delivery Time: 2 Business Days Guaranteed Next Business Day Cost: $74.78 Estimated Delivery Time: Next Day (Must be ordered by 12:00pm EST, Mon-Friday) *International shipping and next business day delivery is available.




Do you ship internationally?


Yes! We process and ship in-stock products Monday through Friday. Orders placed after 12 pm EST or on a non-business day are considered next business day. Please see our international shipping options at checkout and below. International Standard Shipping Cost: $14.95 Estimated Delivery Time: 18 - 27 Business Days International Expedited Shipping Cost: $38.98 Estimated Delivery Time: 9 - 13 Business Days International Air Express Shipping Cost: $78.97 Estimated Delivery Time: 4 Business Days International Global Express Cost: $119.96 Estimated Delivery Time: 2 Business Days




Can you ship internationally fast?


Yes. We offer expedited international shipping, available at checkout. We are not responsible for customs, taxes, returned/non-claimed packages or imposed fees within a particular country or region.




What if my Ruby Love is on back order?


The approximate back-in-stock date is listed directly on the product page. We will try our hardest to beat that date — we know how important it is to be protected. We process our orders on a first come, first serve basis, and ship according to your selected shipping method.




What if I want to return or exchange my order?


Please see our exchange/refund policy page for details.




What if my order has an issue?


First, we apologize. We take customer service as seriously as we do leak-proof protection. If your shipment wasn’t correct due to our error, we will rectify immediately. Please contact us at support@rubylove.com. We will respond within 24-48 hours. *Please be sure to include your order number on all email correspondence, so we can specifically locate and reference your order.




I ordered two items. One back-ordered; one in stock. Why haven't I received the in-stock item right away?


We prefer to ship entire orders together in one delivery. Therefore, if you ordered one item on a wait-list with an in-stock item, they will ship together. If you need the in stock item shipped immediately, you should place separate orders. Back-ordered items ship automatically at restock. (extra shipping on us!) *Sometimes, depending on the wait time we may ship partial order so that you can have the products that are currently in stock. If you prefer to get an in-stock replacement color or style expedited to you contact support@rubylove.com *Please be sure to include your order number on all email correspondence, so we can specifically locate and reference your order.




What happened to PantyProp?


PantyProp is now Ruby Love! Thank you so much for your support and helping us become one of the best, maximum leak proof period protection brands. As we go through this transition you may receive emails, invoices and packaging that say PantyProp. We are phasing out the PantyProp branding and thank you for your patience! This name change supports our unified message that periods should never stop women from doing, being and going. We'll continue to offer the same great technology and total period solution as PantyProp, just with better experience, a new look and a new name, Ruby Love!