Important Information Regarding COVID-19
12/15/2020 Update:
With the impending winter storm in the northeast US (where Ruby Love HQ is located), the shipping and distribution of the COVID-19 vaccine nationwide, and unprecedented online shopping in the wake of the pandemic, all carriers are experiencing unprecedented package increases and limited employee availability. Please be patient with our shipping partners as they work to bring the holidays to you.
8/18/2020 Update:
It has been highly publicized in recent weeks that the United States Postal Services' Standard Delivery schedule has been greatly impacted. Please note that during checkout, we suggest you consider using FedEx to ensure safe and reliable delivery of your purchase.
4/28/2020 Update:
Everyone here at Ruby Love hopes that you, your family, and your loved ones are all staying safe, healthy, and getting through cabin fever. We're looking forward to seeing the world slowly start to reopen, but until then, you can shop with us 24/7 on the web at rubylove.com.
Please note that we have made some changes to our staffing in order to protect the Ruby Love family and our customers during this time. You may experience longer than usual wait times when reaching out to Customer Service via email and standard shipping and handling orders are currently delayed. We appreciate your patience and understanding and we promise to give you the same time and attention we're giving all of our customers. You can reach us by calling +1-516-654-2020 for a live customer service representative Monday through Friday from 9am - 5pm (with downtime between 12:30pm - 1:30pm).
Dear Valued Ruby Love Customer:
The health and safety of our customers and employees is our number one priority every day—but most especially during this time of ongoing global health concerns regarding COVID-19.
Like many other businesses, we're carefully following all applicable safety procedures and updates provided by the Centers for Disease Control and Prevention (CDC) to take care of our employees so they can continue to provide you prompt service and quality products.
We are here to answer all of your questions and to continue providing sustainable products you can count on.
Outside of our direct operations, we understand that there may be delays with delivery services, such as the United States Postal Service and FedEx, that are outside of our control. We appreciate your patience with the receipt of your orders as these companies also continue to operate with the well-being of their employees in mind.
We at Ruby Love believe in the strength of the human connection and the resilience to pull through even the most trying of times. We are here for you now, just like we're here for you during that time of the month, every month.
Sincerely,
The Ruby Love Team
